Frequently Asked Questions
What is an ELN?
An ELN, or EasyLink Number, is a unique 8 digit number given to each DDS user when their account is first setup with EasyLink. This number will always begin with 62 followed by 6 digits. This is also referenced as your Mailbox number.
Is there a difference between our Donovan Data Systems User ID and the EasyLink User ID?
No. Your Donovan Data Systems User ID and EasyLink User ID are the same.
How can I receive a notification for each fax message that fails?
A notification for messages that fail to deliver can be sent to your fax number or an email address. To set this up, call EasyLink at
1-800-828-7115 option 1 option 1 and give the customer support representative your EasyLink Number and the fax number and/or email address you would like the notifications to be sent to.
How do I change the fax number where I receive my cancellations?
Call EasyLink at 1-800-828-7115 option 1 option 1 and ask to have the fax number for cancellations changed. You will need your EasyLink Number as well as the new fax number. The same number can be used to update an email address where cancellations are received.
How do I know when a fax has been cancelled?
In the event of a cancellation EasyLink sends a notice of cancellation to Donovan Data Systems that will update the ETI screen. If desired, a notice can also be sent to the end user, either through email or to a specified fax number. Please contact EasyLink Customer Support for more information on setting this up.
How can I find my ELN?
You can look on your ETI screen, under the column for "EZ #". It will start with '62.'