EasyLink Fax Delivery Process & Error Codes
At EasyLink we process and successfully deliver millions of fax messages per month. Our fax delivery service is monitored 24/7, and the capacity is maintained in excess of peak demand. To facilitate successful deliveries, the EasyLink fax service incorporates sophisticated message processing algorithms that automatically re-try initially failed delivery attempts. This system interprets the destination condition being experienced, and performs a specific number of attempts over a pre-determined time period. If all attempts fail, a non-delivery notice containing the error condition is then returned to the originator so that they may decide to either re-attempt delivery, or correct the destination fax number that was submitted.
The most common cause of fax delivery failures are "Ring No Answer," and "Busy" conditions. For these, EasyLink has increased both its number of attempts, and the period of time that they are re-tried.
In the table below, "Retries" references the number of attempts that will be made in five minute intervals. The "IMS Error String" is the text that is returned after the final attempt is unsuccessful, and is contained in the cancellation notice.
| # Retries | IMS Error String | Cause | User Action |
|---|---|---|---|
| 3 | FAX DELIVERY ERROR (072) | System Error, report to EasyLink | System Error, call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (300) | System Error, report to EasyLink | System Error, call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (301) | System Error, report to EasyLink | System Error, call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (830) | System Error, report to EasyLink | System Error, call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (933) | System Error, report to EasyLink | System Error, call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (998) | System Error, report to EasyLink | System Error, call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (999) | System Error, report to EasyLink | System Error, call EasyLink Customer Support |
| 3 | POSSIBLE DATA MODEM (220) | Answer tone was not a fax terminal, possible data modem | Not a Fax, Validate # |
| 3 | FAX DELIVERY ERROR (233) | Fax terminal initiates disconnect. Unable to receive "fine-mode" transmission | Fine Mode Error |
| 3 | DEST NOT A FAX TERMINAL (936) | No Fax / Answer tone. Likely voice response | Voice Answer, Validate # |
| 3 | NO FAX ANSWER TONE (912) | No Fax / Answer tone. Likely voice response | Voice Answer, Validate # |
| 12 | DEST FAX CONTINUALLY BUSY (931) | Fax Terminal / Number continually Busy | Busy, Call EasyLink Customer Support |
| 12 | DEST FAX CONTINUALLY BUSY (932) | Fax number returns Fast-Busy Bad number dialed, or Telecom Network congestion |
Fast-Busy, Call EasyLink Customer Support |
| 4 | RING NO ANSWER (935) | Ring no answer | Ring No Answer, Validate # |
| 3 | DEST NOT A FAX TERMINAL (937) | No Fax / Answer tone Likely bad connection / number |
Bad Connection, Validate # |
| 3 | DEST NOT A FAX TERMINAL (938) | No Fax / Answer tone Likely bad connection / number |
Bad Connection, Validate # |
| 3 | DISCONNECT RECEIVED (230) | Fax terminal initiates disconnect while attempting to negotiate transmission characteristics. May be caused by line noise | Xmit Error, Call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (223) | Fax terminal disconnected call in
progress May be out of paper or memory |
Xmit Error, Call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (224) | Fax terminal did not acknowledge page received, ELS disconnects | Xmit Error, Call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (225) | Fax terminal sent unrecognized response to a page break command, ELS disconnects | Xmit Error, Call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (231) | ELS initiates disconnect while
attempting to negotiate transmission characteristics
May be caused by line noise or failure of Fax terminal to respond |
Xmit Error, Call EasyLink Customer Support |
| 3 | FAX DELIVERY ERROR (268) | Fax terminal initiates disconnect Likely out of paper or memory Line noise could also cause this error |
Xmit Error, Call EasyLink Customer Support |