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EasyLink Fax Delivery Process & Error Codes
EasyLink Services processes and successfully delivers millions of fax
messages per month. Our fax delivery service is monitored 24x7, and
capacity is maintained in excess of peak demand. To facilitate
successful deliveries, the EasyLink fax service incorporates
sophisticated message processing algorithms that automatically re-try
initially failed delivery attempts. This system interprets the
destination condition being experienced, and performs a specific number
of attempts over a pre-determined time period. If all attempts fail, a
non-delivery notice containing the error condition is then returned to
the originator so that they may decide to either re-attempt delivery, or
correct the destination fax number that was submitted.
The most common cause of fax delivery failures are "Ring No Answer,"
and "Busy" conditions. For these, EasyLink has increased both its number
of attempts, and the period of time that they are re-tried.
In the table below, "Retries" references the number of attempts that
will be made in five (5) minute intervals. The "IMS Error String" is the
text that is returned after the final attempt is un-successful, and is
contained in the cancellation notice.
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| 3 |
FAX DELIVERY ERROR (072) |
System Error, report to EasyLink |
System Error, call ELS |
| 3 |
FAX DELIVERY ERROR (300) |
System Error, report to EasyLink |
System Error, call ELS |
| 3 |
FAX DELIVERY ERROR (301) |
System Error, report to EasyLink |
System Error, call ELS |
| 3 |
FAX DELIVERY ERROR (830) |
System Error, report to EasyLink |
System Error, call ELS |
| 3 |
FAX DELIVERY ERROR (933) |
System Error, report to EasyLink |
System Error, call ELS |
| 3 |
FAX DELIVERY ERROR (998) |
System Error, report to EasyLink |
System Error, call ELS |
| 3 |
FAX DELIVERY ERROR (999) |
System Error, report to EasyLink |
System Error, call ELS |
| 3 |
POSSIBLE DATA MODEM (220) |
Answer tone was not a FAX terminal,
possible data modem. |
Not a Fax, Validate # |
| 3 |
FAX DELIVERY ERROR (233) |
Fax terminal initiates
disconnect. Unable to receive "fine-mode"
transmission. |
Fine Mode error |
| 3 |
DEST NOT A FAX TERMINAL (936) |
No Fax / Answer tone. Likely voice response. |
Voice Ans, Validate # |
| 3 |
NO FAX ANSWER TONE (912) |
No Fax / Answer tone. Likely voice response. |
Voice Ans, Validate # |
| 12 |
DEST FAX CONTINUALLY BUSY (931) |
Fax Terminal / Number continually Busy. |
Busy,12 retries, Call ELS |
| 12 |
DEST FAX CONTINUALLY BUSY (932) |
Fax number returns Fast-Busy. Bad
number dialed, or Telecom Network congestion. |
Fast-Busy, Call ELS |
| 4 |
RING NO ANSWER (935) |
Ring no answer. |
Ring No Ans, Validate # |
| 3 |
DEST NOT A FAX TERMINAL (937) |
No Fax / Answer tone. Likely bad connection
/ number. |
Bad connection, check # |
| 3 |
DEST NOT A FAX TERMINAL (938) |
No Fax / Answer tone. Likely bad connection
/ number. |
Bad connection, check # |
| 3 |
DISCONNECT RECEIVED (230) |
Fax terminal initiates disconnect
while attempting to negotiate transmission
characteristics. May be caused by line noise. |
Xmit error, Call ELS |
| 3 |
FAX DELIVERY ERROR (223) |
Fax terminal disconnected call in
progress. May be out of paper or memory. |
Xmit error, Call ELS |
| 3 |
FAX DELIVERY ERROR (224) |
Fax terminal did not acknowledge page received,
ELS disconnects. |
Xmit error, Call ELS |
| 3 |
FAX DELIVERY ERROR (225) |
Fax terminal sent unrecognized response to a page
break command, ELS disconnects. |
Xmit error, Call ELS |
| 3 |
FAX DELIVERY ERROR (231) |
ELS initiates disconnect while
attempting to negotiate transmission characteristics.
May be caused by line noise or failure of Fax terminal
to respond. |
Xmit error, Call ELS |
| 3 |
FAX DELIVERY ERROR (268) |
Fax terminal initiates disconnect.
Likely out of paper or memory. Line noise could also
cause this error. |
Xmit error, Call ELS |
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