How EasyLink Responds to Donovan Data Systems Messages

You will receive an accepted or rejected notice from EasyLink whenever you send information electronically.

When a fax message is sent through EasyLink, Donovan Data Systems receives a number of responses back from EasyLink. These notices will also display on your ETI screen to let you know the status of your faxes. An information number is attached to all acceptance and rejection notices.

This information number, which you can use for tracking notices, will also tell you the reason for a rejection so you can take appropriate action. The ETI report comes automatically each day as the NTR, STR, PTR or RTR.

If EasyLink receives a fax for an invalid User ID, a rejection message will be returned. This message in ETI will instruct the user to call EasyLink. A situation like this may occur when an EasyLink account has been cancelled, but Donovan Data Systems has not been notified of the cancellation.

The following steps explain how this process works:

  1. The user requests a report to be faxed. It is processed by Donovan Data Systems.
  2. Donovan Data Systems forwards the message to EasyLink. You will see a status of SENT.
  3. You will receive one of the following messages:
    • EasyLink issues an acceptance message (ACC in ETI) with a message number.
    • EasyLink issues a rejection message (REJ in ETI) with a reason.

If an acceptance is sent, EasyLink proceeds to send the fax message to its intended destination.

Two things can happen after this:

  • If the fax is successfully delivered, the status in ETI will be DLVD.
  • If the fax cannot be transmitted for any reason, EasyLink sends a cancellation notice to Donovan Data Systems. Typically, they also fax or email a cancellation notice to the sender. The notice will also include the reason for cancellation. See Fax Error Codes to learn about the error messages in detail.
    • Delivering a cancellation notice to you is a service that EasyLink offers clients. Simply contact Customer Support to have this set up.

    • If you have signed up for Intercept, this process will add an additional group of steps between cancellation and notification to the sender. During that time, Customer Support reps at EasyLink will research the cancellations with the goal of getting the message delivered. This feature is optional and involves a minimal additional charge.