DDS-EasyLink Home DDS-EasyLink Account - Establish new account - Add to existing account - Modify existing account - Sign up for Intercept Redilists - Information - Download Redilist - Submit Redilist Changes - Sign up for Redilist email Logos - Register your logo Reports - Enhanced Billing Report DDS-EasyLink Info - Customer Service - FAQs - Fax Rates - Fax Errorcodes - Message Flow - Contact EasyLink

Customer Service EasyLink strives to provide reliable support to all of its customers "through best-in-class customer satisfaction and quality" as stated in our mission to our customers. Customer Service has created a quick access Web site to our customers for complete product information, updated product manuals, and professional technical support. Let EasyLink Customer Service help you with all of your global messaging needs today. DDS users experiencing problems with EasyLink fax delivery or client service issues can call our dedicated service manager who is knowledgeable on DDS issues. The number is:     Kirk Gierek Phone: 800-209-6245 ext: 4396 or 937-454-4396 Please identify yourself as a DDS user right away so they can answer correctly for the set-up between EasyLink and DDS. Also, the EasyLink 800-number service gives EasyLink users a way to troubleshoot fax delivery issues 24 hours a day/7days a week. For general technical assistance, such as tracing a missing fax or having a cancelled fax resent by EasyLink, call 1-800-957-2345, option 1, and option 1 or e-mail easyops@easylink.com. In addition the DDS ETI program offers a way to monitor your EasyLink activity online with up-to-the-minute information on the status of each fax. EasyLink communicates back to DDS about each fax message and DDS posts that information to ETI so you can track the progress of your faxes. The ETI screen also provides the EasyLink ELN number that you need to call the EasyLink 800 number service. (This appears under the "EZ#" column as an eight-digit number starting with '62'.) Major Account Customer Service   Serves as the primary contact for all service related issues   866-840-0019   csghelp@easylink.com Jimmy McIntosh - Major Account Service Manager   Point of contact for all issues not resolved with Customer Service   937-454-4384   jmcintosh@easylink.com  Billing Services   Point of contact for all billing inquiries.   800-624-5672   urgentaccounting@easylink.com Derrick Ambrosino - National Account Manager   Point of contact for all account issues   732-652-3578   dambrosino@easylink.com