Customer Support
EasyLink strives to provide reliable support to all of its customers through best-in-class customer satisfaction and quality.
EasyLink Customer Support has created a quick access website for our customers where you can find complete product information, updated product manuals, and professional technical support.
The EasyLink 800-number service gives EasyLink users a way to troubleshoot fax delivery issues 24 hours a day/7days a week. Please contact the support team by calling 1-800-828-7115 option 1 and option 1 or visit the Customer Support page on the EasyLink website at www.easylink.com/support for any technical assistance or client service issue.
Please identify yourself as a Donovan Data Systems user right away so they can answer your questions correctly regarding the set-up between EasyLink and Donovan Data Systems.
In addition, the Donovan Data Systems ETI program offers a way to monitor your EasyLink activity online with up-to-the-minute information on the status of each fax. EasyLink communicates back to Donovan Data Systems about each fax message and Donovan Data Systems posts that information to ETI so you can track the progress of your faxes. The ETI screen also provides the EasyLink ELN number that you need to call the EasyLink 800 service number . The ELN number appears under the "EZ#" column as an eight-digit number starting with '62'.